FAQ regarding ventopay and mocca®

When was ventopay founded?

ventopay was founded in 2012. The company was founded by spinning off a payment systems division from the parent company, which had already been established in 2001. Since then, ventopay has successfully specialized in the digitalization of communal catering as an independent company.

What exactly does ventopay do?

ventopay is the leading platform for digital transformation and innovation in commercial kitchens. Its product range includes POS, payment and ordering systems; smart guest communication via app, web and digital signage; automated invoicing and integrated AI. The overall system simplifies workflows, increases efficiency and ensures high customer satisfaction.

What does ventopay stand for?

The name ventopay stands for the effort to bring fresh wind (vento) into the fields of billing and payment (pay).

Where are the locations of ventopay?

The ventopay headquarters is located in Softwarepark Hagenberg in Upper Austria. There are other locations in Vienna, Essen, Augsburg and Zurich. With its service partners, ventopay has more than 100 branches throughout Germany, Austria and Switzerland and is therefore always close to you.

Why ventopay?

These ten reasons speak for ventopay:

1. total system provider: everything from one source
2. innovative products through the inclusion of research results
3. 100 service-locations in Germany, Austria and Switzerland
4. centralization of all data
5. easy integration of additional modules
6. intuitive operation and appealing design
7. time & effort savings on payment & billing
8. data & IT security
9. hundreds of well-known customers
10. 25 years of experience

What is mocca®?

mocca® is the leading platform for digitalization and innovation in the catering and system catering industries.

Where can I buy mocca®?

The mocca^® products are only available from ventopay. Immediately contact us via the contact form, our sales team will get back to you as soon as possible.

Is mocca® modular and scalable?

Yes, mocca^® is modular and scalable. You can expand the system with additional modules and/or locations at any time.

Is mocca® multi-client capable?

Yes, mocca^® is multi-client capable. For this reason, access, reading and writing rights can be managed individually and easily.

Is mocca® offline-capable?

Yes, the mocca^® products are offline-capable. In the event of a network failure, device operation continues uninterrupted offline until a connection can be established again. Then the data is automatically transferred to the billing system.

How is mocca® licensed?

Licensing is modular, based on a building block principle. You only pay for the products or modules you actually use – transparent and scalable.

How much does mocca® cost?

The costs for the mocca^® POS system depend on the scope of the mocca^® modules used in the overall system. The ventopay sales team will be pleased to advise you on the possibilities in your company during a non-binding appointment and to submit an offer according to your requirements.

Make your inquiry via the contact form, the sales team will get back to you as soon as possible.

Is mocca® available in multiple languages?

Yes, the mocca® system is available in German and English.

Is it possible to integrate the mocca® software into existing hardware?

Yes, the mocca® software can generally be run on existing hardware, provided the technical requirements are met. A preliminary review by our technical team is required.

Which interfaces to third-party systems exist?

ventopay offers standardized interfaces for the efficient exchange of base and sales data with all standard third-party systems:

• ERP systems
• HR systems
• access systems
• time recording systems
• SAP
• HL7
• payroll programs

More information about the interfaces can be found under mocca.interfaces.

Is there central management for multiple locations?

Yes, mocca® is multi-tenant capable and enables centralized management and reporting across multiple locations – ideal for large companies with multiple branches or catering service providers.

How future-proof is the mocca® system?

mocca® is based on state-of-the-art technologies and is continuously being developed. New features and updates are released regularly.

Which payment options does mocca® support?

mocca^® supports all types of payment, namely open, closed and mixed systems.

Open payment system (open-loop system):

• cash payment
• payment by debit card
• payment by credit card
• payment with girogo
• payment with Google Pay & Apple Pay
• payment with Bluecode

Closed payment system (closed-loop System):

• cashless payment with employee ID cards and chip cards
• cashless payment with tokens
• cashless payment with wearables (key chains, bracelets, …)
• cashless payment via barcodes, QR codes, NFC, BLE
• cashless payment via payroll (wages and salaries)
• cashless payment via cost centers
• cashless payment via vouchers

Mixed payment system (open- and closed-loop system)

What advantages does an open payment system (open-loop system) offer?

Open payment systems offer the following advantages:

• no additional payment medium for the guests
• no credit charges required
• no clearing process required
• lower investment costs

What advantages does a closed payment system (closed-loop system) offer?

Closed payment systems offer the following advantages:

• very fast and easy payment (0.2 seconds)
• no ongoing transaction costs
• payment card serves as advertising space
• 100% offline-capability through ventopay technologies

Does mocca® support various catering concepts?

Yes, the system is suitable for free-flow, menu selection, pre-ordering, takeaway and hybrid concepts. Subsidies and employee benefits can also be flexibly implemented.

In which sectors can mocca® be used?

mocca^® can be used for:

• company restaurants
• caterers
• universities & schools
• stadiums, arenas & recreational facilities
• hospitals & care facilities
• vending machine operators

Can mocca® also be used in small companies?

mocca^® can be used in companies with more than 100 employees. Just send us your inquiry via the contact form. The ventopay sales team will contact you as soon as possible to discuss the possibilities in your company.

Can mocca® also be used in large companies with multiple locations?

Yes, mocca^® has been specially developed for use in large companies. The advantages of the mocca^® system include its modular structure with the simple extension with additional modules or locations, offline and multi-client capability, and the highest level of data and IT security.

Is the consultation not binding and free?

Yes, the advice is completely without obligation and free. Make an appointment for a personal consultation via the contact form.

How can I arrange a consultation appointment?

Send us your inquiry now via the contact form. The ventopay sales team will contact you as soon as possible to arrange a personal appointment. Of course, you are also welcome to call +43 5 7236 – 200 or send an email to anfragen@ventopay.com.

How is the ventopay support organized?

The ventopay support is located at the headquarters in Hagenberg. Many questions about the software are solved remotely in seconds. Complex inquiries or potential issues can also be resolved quickly due to the proximity to the development department.

In addition, service technicians are available for hardware maintenance at more than 100 locations in Germany, Austria and Switzerland.

How can ventopay support be reached?

The ventopay support is available from Monday to Thursday 07:00 – 16:00 and Friday from 07:00 – 14:00 under the following contact options:

Tel AUT: +43 5 7236 – 400

Tel GER: +49 201 874697 – 65

Tel CH: +43 5 7236 – 400

Mail: support@ventopay.com

What types of maintenance does ventopay offer?

ventopay offers both software and hardware maintenance.

Does ventopay offer training for users?

Yes, ventopay offers both online and on-site training for administrators and cash register users upon request. These training courses can be individually tailored to your needs.

How secure is mocca®?

ventopay has successfully completed ISO/IEC 27001:2022 certification. ISO 27001 certification is a globally recognized standard for information security management systems (ISMS). The certification confirms that ventopay ensures the establishment, implementation, maintenance and continuous improvement of a documented information security management system. The certification process includes a strict assessment based on internationally recognized criteria and was carried out by the independent testing organization TÜV AUSTRIA.

Is mocca® tax compliant?

Yes, mocca^® is 100% tax compliant.

Is mocca® RKSV compliant?

Yes, mocca^® is 100% RKSV compliant.

Is mocca® KassenSichV compliant?

Yes, mocca^® is 100% KassenSichV compliant.

Is mocca® compliant with the Accessibility Act?

Yes, mocca^® is 100% compliant with the Accessibility Act.

How does ventopay handle personal data?

All data is processed in accordance with the GDPR. Furthermore, there are clear roles and authorization concepts to protect sensitive data.

How many employees work at ventopay?

A total of more than 70 employees work at the locations in Hagenberg, Vienna, Essen, Augsburg and Zurich.

What vacancies are there?

Please send us your unsolicited application to jobs@ventopay.com.

What employee benefits are there?

ventopay offers employees a variety of benefits:

• varied projects
• flexible working hours
• further education
• good traffic connection & parking spots
• company trips
• coffee breaks
• daily meal subsidy
• fresh fruit & vegetables

You can read more about the benefits under Career.