Customer event 2025: Where the industry meets

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Digital transformation and the future with AI in commercial kitchens

Under the motto "Why digital services should be where the guest eats...", the joint customer event from ventopay and Delegate took place for the second time. The exclusive event thrilled with visionary presentations, deep-dive sessions, and intensive networking. The unique location in the Lufthansa FlyingLab Factory was packed to capacity.

Around 80 professionals and managers from the catering and commercial kitchen sectors attended an event that focused on digital transformation, artificial intelligence (AI), and automated processes, as well as the symbiosis of humans and machines.

Johannes Reichenberger, founder and managing partner of ventopay, opened the all-day event with an introduction to the strategic merger of ventopay gmbh and Delegate Technology GmbH under the newly established umbrella of mocca-group.ai. This provides a forward-looking framework for digital transformation and innovation in commercial kitchens.

Johannes Reichenberger, founder and managing partner of ventopay gmbh and mocca-group. © mocca-group

Fabian Sauer, CTO and Deputy CIO of Compass Group Germany, captivated the audience with his subsequent keynote speech on digital transformation in corporate catering. His message: Digital tools are not gimmicks, but the foundation for sustainable success, the establishment of new business models and modern ways of working.

Johannes Reichenberger then impressed with his presentation, explaining why AI and technology are necessary to support the remaining skilled workers in their creativity and work with guests. Using the shift from the traditional POS to a holistic EoS (Environment of Service) as an example, he explained how the industry can overcome existing challenges and achieve digital transformation.

Fabian Sauer, CTO and Deputy CIO of Compass Group Germany. © mocca-group

Andreas Oyrer, Delegate’s new CEO, highlighted the importance of technological developments in the industry and the significance of networked systems for success in the catering industry. With offices in the USA and Australia, Delegate is already successfully established in the market beyond Europe.

Andreas Oyrer, new CEO of Delegate Technology GmbH. © mocca-group

Another highlight was the keynote speech by Markus Manz, Managing Director of the Software Competence Center Hagenberg (SCCH). He provided fascinating insights into how collective intelligence is already a reality today through the collaboration of humans and AI – and demonstrated its potential using concrete use cases.

After a content-intensive morning session, the event continued with a more practical approach following an extended lunch break: Christopher Baumgartner, authorized signatory and Head of Sales at ventopay, and Christian Schmidt, Director of Solutions & Consulting Delegate, presented the latest innovations and features and demonstrated the concrete added value of the unique digital platform for the industry.

Markus Manz, Managing Director of the Software Competence Center Hagenberg (SCCH). © mocca-group

In the final three deep-dive sessions, experts Fabian Cheng (Klimato), David Trümner (New Food Company), and Roland Ambrosch (REET) shared their knowledge and experiences.

How to reduce emissions and obtain data and facts for ESG reports, the path to the vegan revolution in food service and automation in burger production with the help of robots. Participants took advantage of the exciting short presentations in small groups for a lively exchange.

Live demos, intensive networking, and personal discussions rounded out the day. The guests agreed: This event was inspiring – with valuable insights, practical ideas, and a clear vision of the mocca group’s future for commercial kitchens and communal catering.

From left to right: Moderator Barbara Tesar / Fabian Cheng, Environmental Specialist and Christoffer Connée, Co-Founder of Klimato / David Trümner, Managing Partner of New Food Company / Roland Ambrosch, CTO-Managing Director of REET, presenting the Deep Dive Sessions. © mocca-group

Johannes Reichenberger (Founder and Managing Partner of ventopay and mocca-group), Andreas Oyrer (CEO Delegate), and Markus Gruber (COO Delegate) are satisfied:

“The customer event was a complete success and we would like to thank everyone for participating. The presentations demonstrated how important people are for commercial kitchens and communal catering, despite digital transformation, AI and automation. We are encouraged to further intensify our excellent collaboration – to continue driving the digital transformation of commercial kitchens and create added value for our customers.”

We would like to thank all the speakers, Barbara Tesar for the excellent moderation, our sponsor Trend Meal Food Service and the team at the Lufthansa FlyingLab Factory for the excellent catering and technology!