As of 1 July 2026, a statutory change to value added tax (VAT) will come into effect in Austria: The VAT on selected basic food items will be permanently reduced from 10% to 4.9%.
This applies, among other things, to bread and bakery products, milk and selected dairy products, butter, eggs, as well as certain domestic fruit and vegetable varieties. Products that are currently subject to the standard VAT rate of 20% (e.g. coffee, soft drinks or alcoholic beverages) are not affected by this change.
Further information, which is continuously updated, is provided by the Austrian Federal Economic Chamber (in German).
What do you need to do now?
All customers with a valid maintenance contract will receive a free software update for the products mocca.touch, mocca.admin.web, mocca.touch.mobile and mocca.order. This update creates the technical prerequisites for the new VAT regulation and ensures that the tax is correctly mapped in RKS‑V. Generally speaking, this update will be provided by us by mid‑June.
The actual change of the tax rate can then be carried out easily in mocca.admin. You can find a detailed description in this guide (in German).
Important:
If you sell affected products, please contact our service team during April so that we can jointly agree on a specific date for the system update.
If you have any questions or would like to schedule an appointment, our support team (support@ventopay.com) will be happy to assist you at any time.
General contact details
ventopay Hagenberg
ventopay gmbh
Softwarepark 49
4232 Hagenberg
Tel.: +43 5 7236 – 200
ventopay Vienna
ventopay gmbh
Jakov-Lind-Strasse 2/2/2
1020 Wien
Tel.: +43 5 7236 – 200
ventopay Essen
ventopay gmbh
Grugaplatz 2
45131 Essen
Tel.: +49 201 874697 – 60
ventopay Augsburg
ventopay gmbh
Alfred-Nobel-Straße 9
86156 Augsburg
Tel.: +49 821 207133 – 0
Technical support
Availability
MON-THU 08:00 – 16:00
FRI 08:00 – 14:00
Tel. AUT: +43 5 7236 – 400
Tel. GER: +49 201 874697 – 65
Tel. CH: +43 5 7236 – 400
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