Digital innovation – introduction of the ventopay system at Lufthansa

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Hagenberg / Frankfurt, 07.11.2022: After a project duration of only 8 months, the first of 10 nationwide companies of the Lufthansa Group Taste and More was opened, which is equipped with the innovative payment and customer enthusiasm system from ventopay gmbh. After completion of the roll-out, a total of more than 100,000 Lufthansa employees will benefit from the pioneering products of the innovation forge from the Softwarepark Hagenberg.

ventopay is the leading digital overall outfitter in community catering and has set itself the goal of inspiring guests and users alike with digital innovations.

Lufthansa’s high requirements in terms of digitization and process optimization were a perfect fit for ventopay:

A holistic concept was required, which, in addition to checkout and payment systems, primarily promotes customer enthusiasm via app, web shop and digital interaction.

Customers should have the opportunity to obtain goods, information and services anywhere in Germany at any time and also offer the operator the opportunity to constantly develop further in line with customer requirements by means of targeted feedback.

Johannes Reichenberger (ventopay) and Rainer Geng (Lufthansa Group) at the opening ceremony © LGTM
Johannes Reichenberger (ventopay) and Rainer Geng (Lufthansa Group) at the opening ceremony © LGTM

Sporty project implementation in just a few months

Thanks to professional planning, constructive cooperation and a great desire for perfection on the part of both companies, the large-scale project was able to be implemented successfully and on schedule within just a few months.

From day one, many components of the mocca® system from ventopay are available to Lufthansa employees. In addition to stationary checkout systems including card readers, customer displays, receipt printers and scale connections, digital innovations in particular are available. Self-service top-up machines to top up credit and payment modules for coffee machines, which can be operated using a smartphone, are seamlessly integrated into the system and can already be used by employees.

Above all, the mocca.loyalty app ensures real customer enthusiasm: The smartphone application for Android and iOS devices not only allows you to top up and view credit, but also secure mobile payment and download all eBons. Practical features are also the digital display of the current meal plans and the real-time occupancy display of the individual restaurant areas.

More than 100,000 employees of the Lufthansa Group will use the ventopay system in the future © LGTM
More than 100,000 employees of the Lufthansa Group will use the ventopay system in the future © LGTM

Automated news module based on AI

For the first time, an automated news module based on artificial intelligence is used in this project:

An intelligent news system was integrated into the mocca.loyalty app for Lufthansa, which enables the more than 100,000 employees to be fed with relevant news content fully automatically.

Using artificial intelligence, the relevant contributions are identified and played out from the broad content pool of external and internal media as well as social media channels.

Fully automatic, digital specialist or topic newspapers or a company newspaper are created, which can be seamlessly integrated into the mocca.loyalty app.

The ventopay team presents the new payment app for the Lufthansa Group © LGTM
The ventopay team presents the new payment app for the Lufthansa Group © LGTM

Project goals achieved professionally, motivated and efficiently

Rainer Geng, Managing Director of LGTM, is enthusiastic about the high performance when introducing new innovations in his companies:

“Coming from a classic POS system, we switched to a payment app developed by ventopay today with the pilot start in our company in Raunheim. Both the ventopay team and our team were and are enthusiastically involved in this project and you can see that in the result. In my more than 40-year professional career, I have been able to support a large number of projects. I’ve never been so “relaxed” as on the opening day in Raunheim.”

Ing. Johannes Reichenberger, Managing Director of ventopay gmbh, is extremely pleased with the partnership and constructive cooperation:

“For the Lufthansa Group Taste and More, the focus has been on added value from the very beginning – not only in the economic sense, but above all for the employees and users. This philosophy unites our two companies and was the cornerstone for the incredibly constructive and appreciative cooperation. Innovation is not something that you install and then have, it has to be lived. We are very much looking forward to the next joint steps and a successful, long-term partnership with the Lufthansa Group Taste and More.”

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