mocca.loyalty app – digital revolution in community catering

For many years, ventopay with headquarters in the Softwarepark Hagenberg has been supporting its customers in the area of ​​digitization of all front-of-house processes, in addition to equipping them with cash register and payment systems.

Our innovations and fresh ideas, which we always bring to the product development and expansion of our mocca^® system, inspire guests and operators alike. We were recently able to win a major order from an established aviation company, whose locations throughout Germany are now being converted to ventopay’s mocca^® system. Rollout is planned for autumn 2022.

In the tendering process, a holistic concept was required, which, in addition to cash register and payment systems, primarily promotes customer enthusiasm using an app, web shop and digital interaction. Customers should have the opportunity to obtain goods, information and services anywhere in Germany at any time and also to offer the operator the opportunity to constantly develop further in line with customer requirements by means of targeted feedback.

The holistic solutions from ventopay already covered a scalable cash register system, web shop, loyalty and feedback systems as well as payment via smartphone. For the first time, an automated news module from a partner is used in this project:

With Newsadoo, an intelligent news system was integrated into the mocca.loyalty app for the customer, which enables the more than 120,000 employees to be fed with relevant news content fully automatically. Using artificial intelligence, the relevant posts are identified and played out from the broad content pool of both external and internal media and also from social media channels. Fully automatic, digital specialist or topic newspapers or a company newspaper are created, which can be seamlessly integrated into the mocca.loyalty app.

The one-time curation of these digital newspapers takes place within a very short time by defining the subject area, selecting the desired sources and the appropriate curating settings. Everything else is fully automated.

Mag. David Böhm, CEO of Newsadoo GmbH, and Ing. Johannes Reichenberger, CEO of ventopay gmbh, are very pleased with the successful cooperation:

“This visionary, AI-powered news system is the future of targeted, up-to-date information with minimal effort. Together we want to enhance the consumption of current information through more relevance of the content and the display at the right time in the right place and thus generate added value for our customers. The focus is on the targeted display of the right information for different departments or interest groups in real time, without manual effort on the part of the customer.

Together with the many other digital innovations of the mocca.loyalty app, a powerful tool for internal organization and communication is created. This makes it possible for the customer’s thousands of employees to consume relevant content simply and easily in a central location, pay on the go, use the web shop or give feedback at the same time.”

The solution is currently being rolled out in parallel at a very large Austrian gastro chain and will soon be available to all other interested ventopay customers.