The kiosk system: self-service terminal, kitchen monitor & customer display
Top 7 benefits
of the kiosk system
- innovative kiosk system for digitizing processes
- efficient ordering and payment process at the self-service terminal
- intuitive operation and attractive product presentation
- self-service terminal supports all common payment methods
- coordinated production and serving of food
- shorter waiting times for your guests
- current status on the kitchen monitor and customer display
Optimized canteen processes through an innovative kiosk system
An innovative kiosk system digitizes the processes surrounding ordering, paying and serving food in your canteen. The self-service terminal enables your guests to order and pay for food independently. They can see the processing status of the order at any time via the customer display and are immediately and fully automatically informed when the food is declared ready for collection on the kitchen monitor. By decoupling the ordering and payment process from the production and serving process, the entire canteen visit is optimized and lengthy queues at the food serving and checkout area are a thing of the past.
Self-ordering at the self-service terminal
The guest goes to the self-service terminal, where he chooses his food at a self-service checkout. So that the guest can keep track of things even in large company restaurants, the display of the self-service terminal can be divided into several tabs. Each tab represents, for example, a separate product line or a specific pick-up counter. For example, the tabs “Vegetarian”, “Meat”, “Asian” and “Italian” can be defined. The items that can be ordered can be accompanied by images so that the guest can quickly see which dish he would like to order.
Self-service terminal with multiple payment methods
After selecting the food at the self-service terminal, payment is also made directly there. All common payment methods are available: your guests can pay directly with the credit on the chip card, you can settle monthly accounts retrospectively via wages and salaries, or you can link open payment methods such as EC payments to the self-service terminal.
Status information about the order on the customer display
Once payment has been successfully completed, a pickup receipt will be printed out for the guest, which, in addition to the pickup number for the ordered food, may also contain a logo from the corresponding pickup counter. If orders are placed at multiple counters at the same time, the guest also receives multiple pickup receipts. The pickup number appears on the customer display above the pickup counter with the status information that the meal is being prepared.
Order information immediately on the kitchen monitor
At the same time as the pickup number is displayed on the customer display, the corresponding order is also displayed on the kitchen monitor once payment has been completed. The kitchen employee can click on the order received on the touch monitor to view all the details.
Automatic printing of the pickup receipt on the kitchen monitor
After the kitchen employee has prepared the food, he clicks on “Done” on the touch display of the kitchen monitor to release the order for pickup. This automatically prints a pickup receipt with the pickup number on the kitchen printer, which serves as a means of checking that the food has been served.
Pick-up information on the customer display
At the same time, the pick-up number appears on the customer display of the corresponding pick-up counter with the information that the food is now ready for pick-up. Before the guest can enjoy their meal, they only have to show their printed pick-up number at the counter and accept their order.
Complete digitization of the kiosk system possible
100% compliant with the law and tax office
The entire mocca® system meets the requirements of all laws and guidelines in Germany, Austria and Switzerland. These include Section 131 BAO (Bundesabgabenordnung), the RKSV (Registrierkassensicherheitsverordnung), the GoBD (Grundsätze ordnungsmäßiger Buchführung), the GDPdU (Grundsätze zum Datenzugriff und zur Prüfbarkeit digitaler Unterlagen), the KassenSichV (Kassensicherungsverordnung) and the DSGVO (Datenschutz-Grundverordnung).
Data and IT security according to ISO 27001
In addition to complying with all legal regulations, the mocca® system is also secured according to the latest security standards. In addition to virus scans and operating system updates, ventopay ensures that access to sensitive data in the mocca® system is only possible with appropriate authorization. The audit security of the mocca® system has been confirmed by the renowned Tengelmann Auditing Services & Consulting GmbH. Their comprehensive audit showed that ventopay’s cash register and payment system is audit-proof and complies with all security guidelines. In addition, ventopay is certified according to ISO/IEC 27001:2022, a globally recognized standard for information security management systems (ISMS).
Kiosk system suitable for many industries
Other products from our overall system
Customers and references
ventopay serves hundreds of customers at 500 locations with more than 5,000 cash points throughout Germany, Austria and Switzerland. Customers include many well-known corporations. Around 360,000 transactions are processed daily via mocca® systems. In total, this amounts to more than 100 million transactions per year.
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We will be happy to advise you on your new kiosk system free of charge and without obligation!
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Technical support team
If you have technical problems, our support team will help you quickly and easily:
AUT: +43 5 7236 – 400
GER: +49 201 874697 – 65
CH: +43 5 7236 – 400