Efficient menu planning and waste reduction through ordering system
Precise planning of the cost of goods by ordering in advance
The ordering system mocca.order ideally supports you with the greatest challenge in community catering: the precise and efficient planning and organization of the required meals.
This is exactly where mocca.order comes in: With the ordering system, employees can pre-order what they want to eat at a defined time.
mocca.order allows you to set deadlines for pre-orders and cancellations. As a result, your guests can only reserve, change or cancel meals up to a point in time that you specify. After the deadline for pre-ordering has expired, the kitchen and restaurant manager can immediately calculate the exact cost of goods required.
With the mocca.order ordering system, overproduction is a thing of the past. With mocca.order you produce exactly as required, reduce food waste to a minimum and thus do something for the environment.
Integration of the ordering system in mocca® or stand-alone
Due to the modular structure of the mocca® overall system, your existing mocca® cash register and payment system can be expanded with the mocca.order order system within a very short time. The integration of the module for pre-ordering is seamless, which means that all mocca® products communicate with each other and access the same central data.
The ordering system mocca.order is also seamlessly integrated into the mocca.loyalty app or the mocca.loyalty website and is displayed there as a separate menu item after ordering.
ventopay also offers its own terminals for pre-ordering for your entrance hall or output terminals for the company restaurant. The mocca.order ordering system therefore ideally covers all possible touchpoints with your guests.
Of course, the mocca.order ordering system is also available as a stand-alone solution. The use of the mocca® cash register and payment system is therefore not a prerequisite for using mocca.order. You decide whether a pre-order should only be possible for employees or also for external people after registration or in a guest mode.
Stand-alone, closed version
mocca.order is operated independently without the mocca® cash register and payment system. Pre-orders can only be made by employees who are stored in the system.
Stand-alone, open version
mocca.order is operated independently without the mocca® cash register and payment system. Anyone can pre-order by registering themselves with their name and email (for sending the order confirmation) or in guest mode.
Integration in mocca®
mocca.order is seamlessly integrated into an existing mocca® cash register and payment system.
mocca.order is operated in a mixed version of the solutions presented.
How does the guest or the restaurant manager use mocca.order?
Pre-order for different types of consumption
You can use the mocca.order ordering system for a wide variety of types of consumption. What all the variants have in common: Your customers first determine the time and place they want and then select their personal pre-order from all the food and drinks on offer.
To make things easier, you can also pre-order the menu plan: the various dishes in the current menu plan are clearly listed so that they can be added to the shopping cart with just one click. In this way, you can pre-order collectively for the whole week without having to start the ordering process anew for each day.
Various payment options in the ordering system
mocca.order offers all common payment options for menu pre-orders. The variants include, for example, payment using previously loaded card balance or retrospectively using wages and salaries. By integrating payment providers, you can also offer your guests payment by debit card, EC card, credit card, PayPal, Klarna, Apple Pay and 25 other options.
In the interactive graphic below, you can find out how the guest can use the mocca.order ordering system. The graphic also shows you which simple steps the restaurant manager has to take when operating the ordering system.
Delivery methods and payment options
Pre-order via the pre-order terminal
ventopay offers pre-order terminals that can be set up on site in the company restaurant, in the foyer or in the production hall.
The terminal solution works with its own mocca.order software that is based on a POS hardware or on a mocca.value + revaluater. The login into the ordering system takes place automatically by placing the employee card on the connected card reader.
Delivery methods and payment options
Pre-order via PC/laptop/tablet
Your guests can use all common internet browsers on any device to pre-order. Regardless of whether it is a laptop, PC or tablet – a pre-order or cancellation can be carried out from anywhere.
With this ordering option, guests access the ordering system via webbrowser, where they log in with their username and password.
Delivery methods and payment options
Pre-order via smartphone
Your guests can use all common internet browsers on their smartphones to pre-order – thus pre-orders or cancellations can be made from anywhere.
With this ordering option, guests access the ordering system via webbrowser, where they log in with their username and password. Alternatively the order system can also be integrated into the mocca.loyalty app.
Central administration in mocca.admin
As with all modules from the mocca® system, the restaurant manager can carry out the necessary administrative activities regarding the pre-order centrally via the mocca.admin management software.
In the course of the preparatory measures, he defines the range of products that can be pre-ordered as well as delivery locations and delivery times, which the guest can choose from when ordering. In addition, pre-order and cancellation deadlines are defined in this step.
Production on demand based on production lists
After the pre-order period has expired, the restaurant manager approves all orders. In mocca.admin it is possible at the push of a button to print production lists and, if necessary, associated production labels.
Afterwards the orders are prepared according to the needs based on the lists.
Collection by the guest, delivery to the workplace or home delivery
When picked up by the guest in the company restaurant, the ready-prepared orders are issued at the defined pick-up time. In order to receive the pre-ordered meals, your guests identify themselves with the employee card or the mocca.loyalty app at a terminal or you can check in the classic way using a list. The meals are now either consumed directly in the canteen or are packaged and picked up there and consumed at the workplace.
In addition, the pre-order can be expanded to include the refrigerator solution mocca.order&collect. This enables your guests to pick up the pre-ordered food and drinks contact-free from a refrigerator, which is an ideal addition, especially for shift catering.
Another option is to have the ordered food delivered to your workplace or to your home using mocca.order2home. With direct delivery, your employees save time and can enjoy the break they deserve, which increases customer satisfaction.
Intuitive use of the ordering system for both parties
The user interface of the mocca.admin management software is clearly structured and easy to understand so that you can carry out the necessary activities to prepare or produce the pre-orders in just a few steps.
The user guidance in the ordering system is just as intuitive for your guests so that new customers always understand immediately how a pre-order works and which steps have to be taken.
Automatic data transfer and labeling
You can present your food in the mocca.order ordering system in a very appealing way by storing photos, descriptions and the legally required allergen labeling. Using standardized interfaces, the required menu data can also be automatically taken from your merchandise management system.
Helpful automation is also available for your guests: after personal intolerances have been recorded once, the relevant allergens are automatically highlighted for all dishes on offer.
Transparent order overviews & informative newsfeed
The pre-order overview shows your guests at a glance all pre-orders that have been placed. Furthermore, you can transparently view all consumptions made in the historical order overview.
In your own newsfeed, you can also inform your guests directly with all the important news about your company restaurant or the dishes and offers.
seamless integration of the ordering system into existing mocca® systems
easy pre-ordering for different locations and times for pickup at the restaurant or delivery to the workplace or home
cashless payment via online wallet, wages and salaries or all common open loop options
automatic transfer of menu data from merchandise management systems
overview of all past consumptions
available for PC, laptop, tablet, smartphone & pre-order terminal
Types of consumption
supports in-house consumption, take-away, collection from the fridge and delivery to the workplace or home
cancellation of ordered food within the cancellation period to be defined by you
specification and automatic labeling of allergens
information about news with links to websites or PDFs
10 improvements in the new mocca.order
The new mocca.order is now part of the mocca® system and seamlessly integrated. Access to the ordering system works via all devices – regardless of whether it is a PC, laptop, tablet or using the native smartphone app. The special feature: In addition to mocca.admin, you can also use your cash register to create production lists and labels.
mocca.order accesses the same data as the cash register system. As a result, independent data management is no longer necessary, but all article master data, price logic, subsidy models, etc. are automatically taken over from the mocca® system.
The design of the ordering system can be flexibly adapted to your company. The recognition value is given by depositing location images, logo and CI colors.
You can display news directly in mocca.order and store links or PDFs for viewing.
New features such as the “product generator”, where product components can be flexibly combined, and the “As soon as possible” delivery functions will delight your customers.
Different payment methods are possible in the new mocca.order. Previously, payment was always made by wages and salaries, now an online exchange and all common open-loop payment methods are integrated.
Simply link the mocca.order ordering system to the mocca.loyalty bonus program. After activating a voucher in the bonus program, it is automatically deducted from the ordering system.
The new mocca.order ordering system not only supports collection from the company restaurant, but also delivery to the workplace or home with mocca.order2home.
In addition, contactless collection via a connected refrigerator is possible. Third-party systems from our partners such as Rieber, XL Automaten, Livello or K-Box can also be connected.
Now define selectable delivery locations at customer group level. It is even possible to define a standard delivery location at personal level.
- simple & intuitive pre-order at any time via PC, laptop, tablet, smartphone or pre-order terminal
- appealing food presentation with photos
- automatic allergen identification in dishes after a single entry of intolerances
- different payment methods can be selected (e. g. credit or wages & salaries)
- change and cancel pre-orders within the deadline at any time
- transparent insight into all previous pre-orders
- always up to date thanks to the newsfeed in the ordering system
- flexible choice of canteen visits, collection or delivery
- stress-free canteen visits due to time savings
- understandable collection through information on output screens
- easy identification when picking up food using the app or payment card
- shorter waiting times for food to be served
- minimized risk of theft through cashless payment
- higher customer satisfaction
- better customer service and loyalty
- support with social distancing
- exact overview of the required meals
- precise planning of the cost of goods
- tailor-made food production
- no overproduction
- reduced food waste
- sustainable action
- legal allergen labeling is easily possible
- easy identification when picking up food
- simplified output processes
- relief of the kitchen staff
- optimized hygiene standards
- allocation of different price levels for different customer groups
- automated consideration of subsidies
- simple billing
- reduction of costs
- increase in sales
- 100% compliant with the law
- all administrative activities can be carried out centrally via mocca.admin
- simpler ordering processes without food stamps and cash handling
- management of several restaurants through multi-tenancy
- clear management of pre-orders
- effective organization of personnel deployment
- simple capacity planning for optimal utilization of the restaurant
- easy input of food and beverages
- individual order deadlines and cancellation deadlines
- simple evaluations
- seamless integration into the mocca® system
- easy integration into the mocca.loyalty app
- flexible expansion with additional mocca® modules
- transfer of article data from merchandise management systems through standardized interfaces
- standardized interfaces to payroll accounting or to HR systems
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Technical support team
If you have technical problems, our support team will help you quickly and easily:
AUT: +43 5 7236 – 400
GER: +49 201 874697 – 65