Guest app as a direct communication channel for modern customer loyalty
Top 7 benefits
of the guest app
- diverse standard functions with added value for your guests
- mocca.loyalty bonus program as an extension
- mocca.health nutrient diary as an extension
- mocca.marketing feedback module as an extension
- mocca.order (pre-)ordering system as an extension
- easy customization of the guest app to your corporate design
- highest security with SSL encryption
Function overview of the guest app
Home
Overview of balance, bonus level, last transactions, utilization, CO2 footprint, news feed, etc.
Transactions
Overview of transactions, detailed view of receipts, download of receipts, collective analysis
Menu planning
Easy addition of items including photos on digital signage screens
Payment
Payment via QR code, Bluecode, Bluetooth Low Energy and NFC
Order overview
Display of orders placed including invoice in the guest app and option to cancel
Bonus
Participation in individual bonus programs, display of vouchers as QR code
Occupancy info
Display of the current occupancy of different restaurants directly in the guest app
AI news
New, digital solution for news consumption of relevant content from many news sources
Hospitality request
Requests for hospitality (cost centers) directly via the form in the guest app
Nutrient diary
Display of calories, fats, carbohydrates, etc. already consumed based on food and drinks consumed
Rail
Generic module that can be used to store rail connections
Push notifications
Sending push messages via guest app
Balance
Top up balance, pay out balance, info on last transaction, automatic top-up
Manager dashboard
Key figures and KPIs in real time, can be evaluated both per location and across locations
My sustainability
CO2 footprint and GAS health score in real time
Pre-order
Pre-order and pay directly via the integrated pre-order system
mocca.smartpos
The smallest offline cash register in the world with EAN code scanning and product recognition
Menu plan
Display of the current menu plan, display of allergens, ingredients and prices
Find parking spaces
Display of real-time occupancy in the surrounding parking garages or parking lots
Feedback
Obtain individual feedback from your guests with open, single and multiple choice questions
Hospitality requests
Detailed view of hospitality requests for acceptance or rejection for authorized users
Contact request
Submitting contact requests on various topics (catering orders, table reservations, etc.)
Jobs
Generic module that can be used to display current job offers
Settings
Options for card management, account management, health data, language, etc.
Standard functions of the guest app
Flexible use of standard functions
The guest app offers you a wide range of different functions as standard.
Menu plans, offers, opening times, news in the company, past transactions, current balance and options for mobile payment – your guests can easily access all this and more via the guest app.
Depending on your individual requirements, ventopay only displays the modules you need from the standard functions. Of course, additional standard functions can be activated at any time.
Always up to date with the guest app
The home screen of the mocca.loyalty app shows your guests the most important information at a glance. In addition to the remaining balance and the current bonus level, the last transactions made can be seen in the guest app. The news feed below also presents the latest news from the selected regular restaurant.
Fulfillment of the obligation to issue receipts
The guest app gives users a transparent insight into all past transactions such as consumption, top-ups and the achievement of bonus levels. The corresponding receipt for all transactions can be viewed, shared or downloaded at any time. This function corresponds 100% to the obligation to issue receipts in connection with the KassenSichV in Germany and the RKS-V in Austria.
Top up credit via the guest app and pay mobile
The guest app not only shows your current credit balance, it is also possible to top it up directly using your smartphone. For example, the desired amount is credited immediately using an EC card or credit card or via wages & salary. Automatic top-up can also be set, where a predefined amount is automatically topped up when the balance falls below a certain level. Paying out remaining credit is also possible using all payment methods. There is also the option of using the guest app for mobile payment. ventopay uses various methods. Payment can be made using the NFC (Near Field Communication) function, which is already integrated into most smartphones. Alternatively, payment can be made using a QR code. A payment option at vending machines using BLE (Bluetooth Low Energy) can also be implemented in your company restaurant.
Extension functions of the guest app
Easy integration of extension modules
In addition, special extension modules are available for the guest app: the mocca.loyalty bonus system, the mocca.health nutrient diary, the mocca.marketing news and feedback module and the mocca.order pre-order system.
mocca.loyalty ensures strong customer loyalty
The mocca.loyalty bonus and customer loyalty program can be activated in the guest app at any time and allows your guests to collect and redeem bonus points. Since you can offer each customer group or guest an individual bonus program tailored to their needs, you will increase customer satisfaction and boost your sales. Within a bonus program, your guest’s sales are added up so that the bonus can be activated after reaching a bonus level. A credit is created that can be redeemed at the checkout or in the mocca.order ordering system.
Tracking the nutrient balance with mocca.health
The mocca.health nutrient diary is an extension module that – just like the customer loyalty program – can be integrated into the guest app at any time if desired. Your health-conscious guests can calculate their individual energy consumption after entering a few parameters such as gender, age and height.
The kilocalories, nutrients and allergens of all the food consumed are automatically documented so that your guests can view their personal nutrient balance for the current day at any time.
A traffic light system ensures that the current status is quickly recorded and shows, for example, how far the recommended daily dose of salt has already been exceeded.
mocca.marketing brings valuable feedback
With mocca.marketing you are not only in contact with your guests when paying for the lunch menu, but you can also reach them all day long via push messages or the news feed channel on the home screen of the guest app. Inform your customers directly and personally via their smartphones about current news or food promotions.
The associated feedback module enables you to start surveys via the guest app and collect important customer feedback. Various question types such as single choice, multiple choice, star ratings and open questions are available for this purpose, which can also be combined with one another if required.
Pre-order with mocca.order
The mocca.order ordering system can be seamlessly integrated into the guest app. This means that your guests can order the food they want directly from their smartphone while on the go.
The collected pre-orders help the restaurant manager to plan the exact needs of the goods used.
This way you avoid overproduction and reduce your food waste to a minimum.
Secure guest app in your corporate design
Adding generic modules to the guest app
ventopay is also happy to add generic modules to your mocca.loyalty app. A heading and a suitable symbol are selected for the menu and a link to a website is stored.
From training videos on YouTube to the employee magazine on your website to open job advertisements, there are no limits.
These modules can be flexibly adjusted depending on the customer group, so that only the relevant menu items are displayed in the guest app for each guest.
Adaptation of the guest app to your corporate design
The layout of the mocca.loyalty app can of course be adapted to the corporate design of your company. For example, ventopay will be happy to store your logo and company colors in the guest app. This ensures recognition of your company.
Highest security and protection of privacy
ventopay guarantees the highest security standards in the guest app with SSL encryption for data communication. The data itself is stored and managed anonymously. The privacy of all users is respected, as each user can individually set which functions he or she would like to use.
100% compliant with the law and tax office
The entire mocca® system meets the requirements of all laws and guidelines in Germany, Austria and Switzerland. These include Section 131 BAO (Bundesabgabenordnung), the RKSV (Registrierkassensicherheitsverordnung), the GoBD (Grundsätze ordnungsmäßiger Buchführung), the GDPdU (Grundsätze zum Datenzugriff und zur Prüfbarkeit digitaler Unterlagen), the KassenSichV (Kassensicherungsverordnung) and the DSGVO (Datenschutz-Grundverordnung).
Data and IT security according to ISO 27001
In addition to complying with all legal regulations, the mocca® system is also secured according to the latest security standards. In addition to virus scans and operating system updates, ventopay ensures that access to sensitive data in the mocca® system is only possible with appropriate authorization. The audit security of the mocca® system has been confirmed by the renowned Tengelmann Auditing Services & Consulting GmbH. Their comprehensive audit showed that ventopay’s cash register and payment system is audit-proof and complies with all security guidelines. In addition, ventopay is certified according to ISO/IEC 27001:2022, a globally recognized standard for information security management systems (ISMS).
Gust app suitable for many industries
The guest app mocca.loyalty app is the ideal solution for every requirement, application environment and industry:
Other products from our overall system
Customers and references
ventopay serves hundreds of customers at 500 locations with more than 5,000 cash points throughout Germany, Austria and Switzerland. Customers include many well-known corporations. Around 360,000 transactions are processed daily via mocca® systems. In total, this amounts to more than 100 million transactions per year.
Inquire now without obligation!
We will be happy to advise you on your new guest app free of charge and without obligation!
Get information now without obligation
Contact person search
Technical support team
If you have technical problems, our support team will help you quickly and easily:
AUT: +43 5 7236 – 400
GER: +49 201 874697 – 65
CH: +43 5 7236 – 400